Welcome to our service guide for cancellations and returns. Below you will find the specific terms governing how to manage your orders for medicines and healthcare products.

1. Cancellation Guidelines

You have the flexibility to cancel your order through the DULARI platform or by contacting our support team at 9798133879.

• Medicines & Healthcare Products: Cancellation is permitted via the 'Order Details' screen at any time before the status changes to "Out for Delivery."
• Post-Dispatch: If the order has already been dispatched, you may simply refuse the package at the time of delivery. A refund will then be issued according to our standard refund protocols.

2. Return Policy & Timelines

We offer product-specific return windows to ensure quality and safety. Please review the product page before purchasing, as windows vary:

Note: Currently, Dulari Healthcare does not charge any shipping fees for returning eligible items.

3. Non-Returnable Items & Conditions

To maintain safety standards, products are ineligible for return under the following circumstances:

• Tampering: If the product, packaging seal, or outer box shows signs of being opened, used, or disfigured.
• Missing Essentials: If the original packaging, accessories, freebies, or serial numbers (UPC/Barcodes) are missing.
• Specific Categories: Items related to personal care, baby care (diapers), food/nutrition, and sexual wellness are generally non-returnable. This also includes COVID-19 essentials (masks/gloves) and diagnostic devices (glucometers/monitors).
• Exception: Returns for these items are only accepted if they are defective, expired, spurious, or significantly different from the advertised description.
• Non-Returnable Tag: Any item explicitly marked as "Non-Returnable" on the product page.

4. How to Initiate a Return

You can request a return through two primary methods:

• Via the Platform: Navigate to 'My Orders', select the relevant order, and click 'Return'. You will be prompted to select the items, quantity, and the reason for the request.
• Via Customer Support: Call us at 9798133879 to place a manual request.

Pickup Timelines

Once your request is approved, our logistics partners will collect the items:

• Local Areas: Within 24–48 hours.
• Other Regions: Between 4–5 business days (subject to courier availability).

Requirement: Please ensure the product is in its original packaging with all labels intact. Keep your original invoice ready for verification.

5. Refund Process

• All refunds are subject to a final verification of the returned goods by the seller.
• Final Amount: The refund estimate shown on the platform at the time of the request may be adjusted following the physical inspection of the item.
• Verification Timeline:
  • Local Areas: Processed within 48 hours of pickup.
  • Other Regions: Processed within 8–10 business days of pickup.