Last updated: 12 February 2026
DULARI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, WhatsApp services, or order medicines and healthcare products through our platform.
We may collect information that you provide directly to us, including but not limited to: name, phone number, email address, delivery address, prescription details, order history, and any other information you share when placing orders or contacting our customer care (e.g. via phone 9798133879 or WhatsApp).
We use the information we collect to process and deliver your orders, communicate with you about your orders, provide customer support, improve our services, comply with legal and regulatory requirements (including those applicable to licensed retail pharmacy operations), and send you relevant updates where you have consented.
We may share your information with partner licensed retail pharmacies, delivery partners, and service providers necessary to fulfil your orders. We do not sell your personal information. We may disclose information where required by law or to protect our rights and safety.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Communication via WhatsApp is subject to WhatsApp's own privacy and security practices.
We retain your information for as long as necessary to provide our services, comply with legal obligations (including pharmacy and tax record-keeping requirements), and resolve disputes.
You may request access to, correction of, or deletion of your personal data where applicable under law. You can also opt out of promotional communications. To exercise these rights or for any privacy-related queries, contact us at care@dularicare.com or call 9798133879.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
For any questions about this Privacy Policy or our practices, please contact us at care@dularicare.com or call 9798133879. DULARI is a WhatsApp technology and order management platform. All medicines are sold and invoiced by Dulari Healthcare, a Licensed Retail Pharmacy.
